All of our orders are shipped using couriers, DPD in Ireland and DHL worldwide.

As we use couriers, you will receive a tracking number once your order has left our warehouse.

All our packages are dispatched from our warehouse in Dublin, Ireland. 

Ireland: Next working day – if ordered before 12pm

UK & Europe: 3 - 5 working days

US & Canada: 4 - 6 working days

Rest Of World: 5 - 7 working days

Strength is an important term when discussing coffee but one that
gets misused as it means different things to different people. It is
often the only word that springs to people's mind when trying to
describe a coffee.

Commonly used as a marketing tool on retail coffee bags, what these
companies are really trying to communicate is how dark the roast is,
 but instead they reference strength and grade it from 1 to 5. So they
are talking to the consumer on one level but what is being interpreted
is anyone's guess.

Strength is mainly determined by the ratio of ground coffee used to
the volume of water. The more coffee used the stronger the coffee is
more likely to be.  Strength is also determined by the brewing method
and brewing extraction times. So in reality YOU as the coffee maker and
drinker have complete control over the strength of the coffee.  Taste is
a whole different topic...  

At FiXX Coffee, we take a proactive and collaborative approach to ensuring our coffee supply chains operate ethically. We support the Ethical Trade Initiative (ETI), which promotes respect for workers’ rights around the globe. We import UTZ certified coffee (which now includes Rainforest Alliance, RFA).

For our monthly Single Origin Specialty Graded coffees, we sometimes find FAIRTRADE partners to supply us. Simply put the coffee always has to taste great, and if produced by a FAIRTRADE affiliated supplier then that works for us.

Pay well, so the growers want to keep their standards high, support their families / communities and we in turn continue to source from them. It involves respect, recognition and an exchange of rewards, like any strong relationship.

In the event that your goods are damaged in transit please contact us
to arrange return of the goods within 14 days. The goods will promptly
be replaced and any additional agreed costs incurred by you will be
reimbursed.

If you are unhappy with the quality or condition of our goods, please
contact us within 14 days for a full refund or replacement. 

To return your order, ensure the contents are securely packaged, enclose your name and address and forward to:

FiXX,
Unit 9 Naas Road Business Park
Muirfield Drive
Naas Road
Dublin 12X3H7
IRELAND

Yes. Supplying our coffee to Wholesale customers is an integral part of
what we do. Contact us at info@fixxcoffee.com should you wish to pour or
stock our coffees.

Yes we do, the application process is very simple, contact us directly and we can get you up and running pretty quickly.