Frequently Asked Questions

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  • Delivery
  • Our Coffee
  • Returns
  • Wholesale
DO WE SUPPLY TO COFFEE SHOPS, RESTAURANTS, HOTELS AND RETAIL OUTLETS?
Yes. Supplying our coffee to Wholesale customers is an integral part of what we do. Contact us at info@fixxcoffee.com should you wish to pour or stock our coffees.
HOW DO YOU SHIP MY ORDER?

During the checkout process you are offered two choices for shipping. Option 1 is regular post and Option 2 is courier.

WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in Euro. Our website currency converter will show the price in your local currency but you will be charged in Euro as you go through the checkout process. 
CAN I BUY A GIFT CARD?
You can’t go wrong with a gift card, in fact, you can only get it right. Click here to purchase one.
HOW CAN I TRACK MY ORDER?
If we are shipping your order with courier you will receive a tracking number once your order has left our warehouse.
WHERE DO YOU SHIP FROM?

All our packages are dispatched from our warehouse in Dublin, Ireland. 

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
It’s totally up to you, you can choose to create an account here or simply checkout as a guest. By creating an account it allows you to look back on previous orders. 
HOW LONG WILL DELIVERY TAKE?

Ireland – next working day* – if ordered before 12pm

UK - 2 working days* – if ordered before 12pm

Europe – 2-3 working days* – if ordered before 12pm 

US & Canada – 1-2 working days* – if ordered before 12pm

Rest Of World  – 2-4 working days* - if ordered before 12pm

*Transit times are postcode dependent. Please remember to add your postcode to shipping information during the checkout process. 

WHY DON’T WE PUT A STRENGTH AGAINST OUR COFFEE?

Strength is an important term when discussing coffee but one that gets misused as it means different things to different people. It is often the only word that springs to people's mind when trying to describe a coffee.

Commonly used as a marketing tool on retail coffee bags, what these companies are really trying to communicate is how dark the roast is,  but instead they reference strength and grade it from 1 to 5. So they are talking to the consumer on one level but what is being interpreted is anyone's guess.

Strength is mainly determined by the ratio of ground coffee used to the volume of water. The more coffee used the stronger the coffee is more likely to be.  Strength is also determined by the brewing method and brewing extraction times. So in reality YOU as the coffee maker and drinker have complete control over the strength of the coffee.  Taste is a whole different topic...  

IS OUR COFFEE FAIRTRADE?

We do feature FAIRTRADE coffees.  The majority of the coffee capsule range are FAIRTRADE coffees, available all year round. For our monthly Single Origin Specialty Graded coffees we sometimes find FAIRTRADE partners to supply us.  Simply put the coffee always has to taste great, and if produced by a FAIRTRADE affiliated supplier then that works for us. 

Our coffees are ethically traded coffees, where the ambition is to ensure transparency, traceability, sustainability and long term relationships in the coffee selling and purchasing processes. Essentially a more direct purchasing chain between the coffee importer and the producer.  Find growers who are encouraged to adopt strict social and environmental policies. Pay well, so the growers want to keep their standards high, support their families / communities and we in turn continue to source from them.  It involves respect, recognition and an exchange of rewards, like any strong relationship.

DO WE OPEN CREDIT ACCOUNTS?

Yes we do, the application process is very simple, contact us directly and we can get you up and running pretty quickly

CAN I RETURN OR EXCHANGE MY ORDER?

In the event that your goods are damaged in transit please contact us to arrange return of the goods within 14 days. The goods will promptly be replaced and any additional agreed costs incurred by you will be reimbursed.

If you are unhappy with the quality or condition of our goods, please contact us within 14 days for a full refund or replacement. 

To return your order, ensure the contents are securely packaged, enclose your name and address and forward to:

FiXX,
Unit 9 Naas Road Business Park
Muirfield Drive
Naas Road
Dublin 12X3H7
IRELAND